Shipping & Delivery Policy
Aetherion Renewables LLP - Shipping & Delivery Policy
At Aetherion Renewables LLP, we are committed to ensuring that your orders are processed, shipped, and delivered efficiently and securely. This policy outlines our shipping procedures, estimated delivery times, charges, and guidelines to help you understand how we handle your orders.
By purchasing from www.aetherion.com, you agree to the terms outlined in this Shipping & Delivery Policy.
1. Order Processing Time
We collect various types of information to provide and improve our services:
- Orders are processed within 24-48 business hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customers will receive a confirmation email with tracking details once the order is dispatched.
Processing time may vary for customized battery solutions or bulk orders.
2. Shipping & Delivery Timelines
Shipping Method
Shipping Method
Shipping Method
Standard Shipping
Shipping Method
Shipping Method
Express Shipping
2-4 business days
Major metro cities
International Shipping
7-15 business days
Select countries
- Delivery times depend on the destination, logistics partner, and external factors such as weather conditions and customs clearance (for international orders).
- Remote areas or locations with limited courier access may require additional shipping time.
Delays due to unforeseen circumstances (e.g., natural disasters, strikes, lockdowns) are beyond our control, but we will keep customers updated.
3. Shipping Charges & Costs
A. Domestic Shipping (Within India)
- Standard shipping is free for orders above ₹10,000.
- Orders below ₹10,000 may incur a nominal shipping charge based on package weight and destination.
- Express shipping incurs an extra charge, calculated at checkout.
B. International Shipping
- International shipping rates vary based on destination, package weight, and customs regulations.
- Customers are responsible for import duties, customs taxes, and regulatory charges, if applicable.
All shipping charges are displayed before final payment at checkout.
4. Tracking Your Order
- Customers receive tracking details via email & SMS after shipment.
- Orders can be tracked on our website using the Order Tracking Tool.
- If a tracking number is not updated within 48 hours, customers may contact support@aetherionrenewables.com.
Tracking details may take up to 24 hours to be activated after shipment.
5. Delivery Policy & Responsibilities
- Orders will be delivered to the shipping address provided at checkout.
- Customers must ensure someone is available to receive the package at the time of delivery.
- If the recipient is unavailable, the delivery partner may attempt re-delivery or request pickup from the nearest delivery center.
Aetherion is not responsible for delays caused by incorrect addresses, failed delivery attempts, or recipient unavailability.
6. Damaged, Lost, or Missing Shipments
- If a shipment is damaged during transit, customers must report the issue within 24 hours of delivery.
- If an order is marked as delivered but not received, customers should immediately contact our support team.
- Aetherion will assist in investigating lost or delayed shipments and may issue replacements or refunds where applicable.
Please inspect your order upon delivery and report any issues immediately.
7. Address Changes & Order Modifications
- Customers can request address changes or order modifications within 24 hours of placing the order
- Once the order is shipped, address changes cannot be processed.
To update shipping details, email us at support@aetherionrenewables.com.
8. Undelivered & Returned Packages
If an order is returned to us due to incorrect address, failed delivery attempts, or recipient refusal, customers may need to:
- Pay additional shipping charges for re-dispatch.
- Request a refund (excluding shipping costs) if they no longer wish to receive the package.
Repeated failed deliveries may result in account restrictions.
9. Shipping Restrictions
- We do not ship to P.O. boxes, military addresses, or restricted zones.
- Some battery products may be subject to international shipping restrictions due to safety regulations.
- Aetherion follows government-mandated lithium-ion battery shipping guidelines.
Check your country’s regulations before placing an international order.
How to Contact Us for Shipping Inquiries
For any questions regarding shipping & delivery, please contact:
Email: support@aetherionrenewables.com
Customer Helpline: +91 9876543210
Office Address: C-86 Mangal Marg, Bapu Nagar, Jaipur, Rajasthan, India, 302015